Built for organizations that coordinate services, not deliver them.

Most IDD software was designed for direct service providers. Equip is built for support coordination: caseload management, ISP lifecycle tracking, provider network oversight, and state reporting in one platform.

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HIPAA & FERPA Compliant · Used by programs across the U.S.

Value Proposition

Your coordinators orchestrate entire service ecosystems. Your tools should keep up.

ISP renewals, quarterly reviews, authorization tracking, provider monitoring, state reporting. Your team manages it all across 30+ caseloads each. Equip puts the full picture in one place so nothing slips through the cracks.

Every individual, every waiver, one caseload view.

ID waiver, LAH waiver, CWP. Different service definitions, different rates, different rules. Equip gives each coordinator a single dashboard across their full caseload: ISP renewal dates, quarterly review schedules, authorization status, and provider assignments. When something is overdue, they know before it becomes a compliance issue.

Document coordination activities, not clinical encounters.

Your coordinators log contacts, ISP meetings, provider communications, and quarterly quality reviews. Not vitals and med passes. Equip captures coordination work the way coordinators actually do it, connected to the individual record, not buried in a separate spreadsheet or forced into a clinical documentation template.

State reports and quality measures on demand.

CMS quality assurances, incident reports, caseload summaries, outcome trends. Equip captures the data as your team works, so when the state asks, you pull the report in minutes. Filter by waiver type, coordinator, county, or time period and export what you need.

Benefits

Built for coordination. Not adapted from direct service software.

Every feature maps to how support coordination agencies actually operate.

AI Assisted. Reclaim Time.

Coordinators spend up to half their time on documentation. Equip's AI tools help structure coordination notes, flag overdue items, and surface patterns across caseloads. Less paperwork, more coordination.

One System. Total Clarity.

No more juggling spreadsheets for ISP deadlines, separate files for provider contacts, and email threads for authorization updates. Individuals, providers, plans, and history live in one platform your whole team can access.

Built for Compliance.

CFCM requirements, CMS quality assurances, state licensing, CARF or COA accreditation. Equip keeps your documentation audit-ready with structured data entry that maps to what reviewers actually look for.

Engagement That Sticks.

When a coordinator leaves, the next one opens the caseload and has full context from day one. Every contact, every plan update, every provider note is there. No more months of rebuilding knowledge while individuals go underserved.

What our customers are saying

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See how support coordination agencies use Equip to manage caseloads and prove outcomes.

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